1. WHO WE ARE

The Lunchbox Chichester Ltd. (“The Lunchbox” or “we” or “us”) has been offering freshly prepared, delicious food for over 42 years. The Lunchbox cares about your privacy and is committed to processing your personal information fairly and transparently and in accordance with data protection law, including the General Data Protection Regulation (“Data Protection Law”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If after reading this Privacy Notice you still have questions feel free to drop us a line by using the contact details set out at section 13 below and our customer services team will be happy to help. For the purpose of the Data Protection Law, the data controller is The Lunchbox, 3 Cooper Street, Chichester, West Sussex, PO19 1EB.

2. WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

When you visit www.thelunchboxchichester.co.uk (the/our “Website”) you may be asked to provide information about yourself including your name, email address, and telephone number. Where you make a complaint about our services via Facebook, Twitter, or any other public domain, we may use that information to get in touch with you so that we can (a) respond to your complaint; and/or (b) compensate you for any poor service or product you’ve received. In addition, we may get in touch with you where you have posted a blog post or article about us. In the event that we do, we will only use your information to get in touch with you. We will not subsequently store your information on our systems.

Some of your personal data is collected directly, for example when you send an email to us. We may also log general information about your browser whenever you visit our Website. This information may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit on our Website, the time and date of your visit, and the time spent on each page. Like most website operators, we collect this data to better understand how our visitors use our services, and how we may improve your experience of our Website in future. The above is not an exhaustive list and, in specific instances, we may need to collect additional data for the purposes set out in this notice.

Some of the information we collect from you is collected and processed for the purpose of legal compliance, and some for the purposes of our legitimate business interests (subject to your rights)

3. INFORMATION THAT WE RECEIVE FROM OTHER PEOPLE

We work closely with third parties (including, for example, delivery services) who may collect personal information from you and pass it on to us.

4. HOW IS YOUR INFORMATION USED?

We may use your information:

  • to process any orders made via an external delivery service;
  • for customer services purposes – so that we can talk and interact with you;
  • to process a job application; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

If you change your mind about us using your data in the ways described in this notice, please let us know by contacting us using the details set out in section 13 below.

5. WITH WHOM DO WE SHARE YOUR INFORMATION?

a. Third Parties with whom we transact

If any of our businesses enter into a joint venture with, purchase or are sold to or merge with another business entity, or in the unlikely event that we go out of business or enter bankruptcy, your information may be disclosed or transferred to the target company, our new business partners, administrators, or owners or their advisors.

b. Sharing to comply with legal obligations

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to (a) comply with (and/or where we believe we are under a duty to comply with) any legal obligation; (b) enforce or apply our website terms of service and any other agreement; or (c) protect the rights, property, or safety of The Lunchbox, customers, employees, contractors or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention, or where we have to carry out an internal investigation.

6. YOUR RIGHTS

We will usually inform you (before collecting your information if we intend to disclose your information to any third party for such purposes. However, The Lunchbox understands that sharing personal data can be a bit scary at times so you have a choice about if you wish for this to happen or not.

Should you have any queries or complaints in relation to how we use your information, please contact us via the details set out at section 13 below. Should you wish to take any complaints or queries further, you have the right to contact your local data protection regulator (which, in the UK, is the Information Commissioner’s Office) regarding such issues. You have the right to see the information we hold about you and to ask us to: (a) erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it; or (b) in some cases, transfer any information we hold about you to a specified third party. If you wish to do this, please contact us using the contact details set out below.

7. SO HOW DO WE PROTECT YOUR INFORMATION?

We take security seriously, and do what we can within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, destruction and damage. We ensure only the minimal amount of data about you is stored and that very few people have access to it. We will only keep your information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

8. PROFILING

The Lunchbox does not intentionally profile our customers. We do not use this personal information to create any covert profiles about you.

9. LINKS TO OTHER WEBSITES

Our Website may contain links to other websites run by other organisations (for example, we use social media sites such as Facebook, Instagram and twitter, or use an external delivery service such as Deliveroo). The Lunchbox’s privacy policy applies only to our Website and company‚ so we encourage you to read the privacy notices on the other websites you visit. We cannot be responsible for the privacy notices and practices of other sites even if you access them using links from our website.

10. YOUNG PEOPLE

The Lunchbox does not directly advertise to our young customers nor do we seek out to store data about them on a regular basis.

11. COOKIES

Whilst they sound like a delicious treat we sell from time to time, this is about a different sort of cookie. The cookies we’re talking about here are the digital ones that our website uses in order to make your experience as enjoyable as if you were in one of our shops. For much more detail please refer to our cookie policy.

12. DATA SHARING

In addition, to the data sharing described in section 5, the information that we collect from you may also be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the provision of support services. By submitting your personal data, you are acknowledging this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy notice and the Data Protection Legislation. This means that we will only transfer your information to third parties that (a) are in countries that have been confirmed by the European Commission to provide adequate protection to personal information; or (b) have agreed to provide all protections to your personal information as set out in the Data Protection Legislation.

13. FINALLY

If you have any questions feel to visit our Contact Us page. Or call us on 01243 530 728 between 08.00 – 15.00 Monday – Friday and Saturday (excluding Bank Holidays) between 08.30 – 15.00. Our Contact Us page is also an ideal place to send us feedback and comments.